Frontline workers represent the face of organizations and make up the lion’s share of the workforce. But new Work Trend Index data reveals that 1 in 2 frontline workers cite being burned out in their jobs. Investing in technology that supports the frontline is key. Notably, 65% of frontline workers are optimistic that AI will help them in their jobs.
We are excited to highlight new Microsoft solutions and investments in next-generation AI for the frontline workforce across nearly every business. Frontline managers and workers can optimize their time from work order creation to schedule management with Copilot in Dynamics 365 Field Service and the new Shifts plug-in for Microsoft 365 Copilot. In Viva Connections, frontline workers can stay up-to-date on internal communications. And with shared device mode for Intune, VMware and SOTI, employees can simplify the sign-in experience securely.
Today’s announcements not only reduce administrative burden and time on spent on manual tasks, but also enable frontline workers to focus on end customer experiences and receive an overall improved employee experience. Learn more here: